January 21st, 2014
08:30 AM ET
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Employees who 'ooze hospitality' are in hot demand at The Cheesecake Factory where perks like BMWs for its general managers have helped it land on Fortune's list of 100 Best Companies to Work For.
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January 17th, 2014
10:00 AM ET
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Michelin-starred chef Marcus Wareing says his customers are no longer interested in stiff French service. He's opting for a warmer, American model of hospitality, and his staff of being retrained to offer hospitality with a smile and read the guests.
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Filed under: Fine Dining • France • Restaurant News • Restaurants • Service


November 15th, 2013
10:00 PM ET
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A New Jersey waitress who served in the Marine Corps for over two years told CNN Friday she is now getting tips from all over the world after she says a family refused to tip her because she is gay.

"I'm sorry but I cannot tip because I do not agree with what your lifestyle and how you live your life," a family member wrote on the receipt for $93.55 at Gallop Asian Bistro in Bridgewater, New Jersey.

"I was offended. I was mad at first, and then I was more so hurt," 22-year-old Dayna Morales told CNN.
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Filed under: Human Rights • Receipts • Restaurant News • Service • Tipping


October 11th, 2013
10:30 AM ET
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Kate Krader (@kkrader on Twitter) is Food & Wine's restaurant editor. When she tells us where to find our culinary heart's desire, we listen up.

I’ve read that drinking is up around Washington, D.C., since the beginning of the government shutdown on October 1.

I understand that. Just hearing about the shutdown makes me want to reach for some alcohol. But as the shutdown stretches on, I keep thinking about furloughed workers. Some sympathetic chefs around the country are thinking about them too, and are offering free lunch to federal workers. Yay for them and their decision to support workers who have stopped getting paychecks.

What these chefs are divided on is how to feed Congress: One place has launched a Congress Chicken special; another says: “members of congress not eligible for free pizza until you get your s**t together.”
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