The CNN 10 Visionary Women: Saru Jayaraman
March 24th, 2014
09:30 AM ET
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This Women’s History Month, CNN set out to highlight the efforts of 10 women who are helping other women find success, self-esteem and sometimes a safe haven. The women represent diverse fields: technology, fashion design, policy, activism, literature and skilled labor. What they have in common is a mission to empower their fellow woman. See the full list at CNN Living.

Saru Jayaraman wants you to eat with your mind full. The 38-year-old co-founder and co-director of Restaurant Opportunities Centers United and author of “Behind the Kitchen Door” has spent her career fighting for service workers to get a fair wage in a respectful, safe environment. Most of those workers are women.

In an essay for Maria Shriver’s “The Shriver Report,” Jayaraman plainly laid out the facts: “Restaurant servers are three times as likely to live in poverty and use food stamps at double the rate of the rest of the U.S. work force. In a terrible irony, the women who put food on the tables of restaurant-goers everywhere are struggling to put it on their own.”
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January 21st, 2014
08:30 AM ET
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Employees who 'ooze hospitality' are in hot demand at The Cheesecake Factory where perks like BMWs for its general managers have helped it land on Fortune's list of 100 Best Companies to Work For.
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January 17th, 2014
10:00 AM ET
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Michelin-starred chef Marcus Wareing says his customers are no longer interested in stiff French service. He's opting for a warmer, American model of hospitality, and his staff of being retrained to offer hospitality with a smile and read the guests.
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Filed under: Fine Dining • France • Restaurant News • Restaurants • Service


December 26th, 2013
01:00 AM ET
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It seems that McDonald's has finally realized how tone-deaf its internal employee resource website was. It has shut it down.

The final straw? A tip on the site to employees to avoid McDonald's fare.

A graphic on the site shows a meal with a cheeseburger, fries and drink under the caption "Unhealthy choice." Next to it is a picture of a sub, a salad and water under the caption "Healthier choice."

The latest embarrassment is among a string that's cropped up since the McResource Line website went live.
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Filed under: Fast Food • Human Rights • McDonald's • Service


December 6th, 2013
12:45 PM ET
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Dr. David Solot is the Director of Client Services at Caliper, an international human resources consulting company. He has a Ph.D. in organizational psychology from Walden University, and a Masters in clinical psychology from UNCG. Solot has previously written for Eatocracy on the topics of food aversion and maximizing brain power.

A few days ago, Eatocracy reported on Elan Gale’s exchange with “Diane in 7A” – a woman who was supposedly being extremely rude to flight attendants on her flight to Phoenix. Even though Gale has since admitted that he made the entire incident up, the internet is still smoldering from conversations about who was right and who was wrong. Whatever your opinion, as the article stated, “It is never, ever, ever cool to be rude to someone working in a service position.”

But if that’s the case, then why does it happen so often? What causes people to treat service personnel as though they were subhuman, and casually dismiss their feelings?
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Filed under: Restaurants • Service


Off the menu - being rude to service workers
December 2nd, 2013
03:30 PM ET
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An old acquaintance of mine was fond of saying that after a person hits 30, the only one who has any business yelling at them is their romantic partner. I'm personally not a fan of marital histrionics, either, but I certainly appreciate the sentiment. Especially when the ire is directed toward people who are just trying to do their jobs.

But is loudly shaming those shamers the optimal solution?

If you managed to crawl out of your tryptophan haze long enough to look at the internet this holiday weekend, you almost surely came across the Tweeted tale of Elan Gale and "Diane in 7A." Gale, a producer for ABC's The Bachelor, allegedly found himself on a Phoenix-bound flight with a medical mask-wearing woman who, by his account (which he later revealed on Twitter to be a hoax), was being rude to the airline staff. In the exchange, he decided to take a stand and call her out on her behavior.
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November 27th, 2013
10:00 AM ET
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Jamie Ordonez is one of the lucky retail employees who will enjoy Thanksgiving Day without having to rush to work. But a brother-in-law who works at Medieval Times isn't as lucky.

The Lyndhurst, New Jersey, castle is open for a 5 p.m. show on Thanksgiving Day, which means Ordonez's family is eating dinner around noon to accommodate his schedule. And, it's not the only Thanksgiving Day joust on the calendar; shows are scheduled in all nine Medieval Times castles in North America, with most offering discounted tickets.
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Filed under: Human Rights • Restaurants • Service • Thanksgiving


November 26th, 2013
07:30 PM ET
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Hundreds of people verbally ripped apart a young waitress via social media Tuesday after a news report raised questions about her claim that a family decided not to tip her because she is gay. The restaurant owners now say they are investigating her claim.

Dayna Morales, 22, a former Marine, first complained about the alleged incident on a "Have a Gay Day" Facebook page, posting a photo of a receipt that read, "I'm sorry but I cannot tip because I do not agree with what your lifestyle and how you live your life."
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November 15th, 2013
10:00 PM ET
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A New Jersey waitress who served in the Marine Corps for over two years told CNN Friday she is now getting tips from all over the world after she says a family refused to tip her because she is gay.

"I'm sorry but I cannot tip because I do not agree with what your lifestyle and how you live your life," a family member wrote on the receipt for $93.55 at Gallop Asian Bistro in Bridgewater, New Jersey.

"I was offended. I was mad at first, and then I was more so hurt," 22-year-old Dayna Morales told CNN.
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Filed under: Human Rights • Receipts • Restaurant News • Service • Tipping


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