You gotta go to restaurants in former London toilets
April 15th, 2013
11:00 AM ET
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When the first toilet-themed restaurant, Modern Toilet, opened in Taipei in 2004, public reaction was mixed.

Was it weird, funny or just plain unsavory?

Whatever the answer, the concept’s popularity quickly became obvious - the chain now has successful franchises across Asia.

London, however, has put a new spin on the business.

Read the full story - London's dash to 'toilet restaurants' – on CNN Travel.

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Filed under: London • Restaurants • Theme • Travel


'We are servers not servants!'
April 10th, 2013
04:30 PM ET
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His name is The Bitchy Waiter and he'll be taking care of you folks this evening. Earlier this week, the popular blogger served up five ways that customers get in the way of their food arriving in a timely fashion.

And a whole lot of folks bit back, with more than 1100 comments about the role of waitstaff in getting meals to people in a timely fashion - and even their value in society. Here's a sampling menu of some of the most popular sentiments.
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Filed under: Buzz • From the Comments • Restaurants • Service • Tipping


How safe are food trucks?
April 8th, 2013
06:15 PM ET
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With cheap, chic fare, like arugula pizza, squash empanadas and fish tacos, the country's 15,000-plus food trucks are rolling into virtually every big city and many small towns across the United States.

The burning question: Is it safe to grab a bite to eat from a truck that cooks for hundreds in a space that's a fraction of the size of your kitchen?

For the most part, yes.
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Filed under: Food Safety • Food Trucks • Health News • Restaurants


Eat This List: 5 ways YOU delay your meal
April 8th, 2013
03:00 PM ET
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This is the tenth installment of "Eat This List" - a regularly recurring list of things chefs, farmers, writers and other food experts think you ought to know about. Today's contributor is the pseudonymous blogger The Bitchy Waiter. He lives and works in New York City, and has appeared as a guest on Dr. Phil and a guest commentator on CBS Sunday Morning. Follow him on Facebook and on Twitter @bitchywaiter - and don't forget to tip.

If you have never had the pleasure of working in a restaurant, you may not be familiar with the term, "in the weeds." First off, allow me to congratulate you on never having worked in a restaurant.

"In the weeds" is what we restaurant folk (we're similar to "circus folk" except we smell like fajitas and honey mustard instead of cotton candy and clown tears) say when we are very behind in getting everything done that needs to be done.

One is thrown "in the weeds" for a variety of reasons: the dish guy hasn't run the silverware through the machine when tables need to be reset, the hostess is extremely adept at seating multiple parties at once, or maybe the restaurant is short-staffed because two servers called out sick to go to an audition.

Sometimes, it is the customer who throws us in the weeds and they have no idea they are doing it. Here are five ways that customers, unknowingly, throw their server into the weeds.
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5@5 - How to hire a great staff
April 5th, 2013
05:00 PM ET
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5@5 is a food-related list from chefs, writers, political pundits, musicians, actors, and all manner of opinionated people from around the globe.

Editor's Note: Dan Latimer is the general manager of HUSK Restaurant in Charleston, South Carolina. HUSK is the second restaurant under the helm of James Beard Award-winning Chef Sean Brock and is often regarded as one of the best restaurants in America.

Hiring a team is one of the most integral points in a restaurant manager’s life; a well-thought-out and executed regiment in hiring can save countless hours of “managing” in the future. I remember waaay back in school learning about the Marriott Management Philosophy on hiring. There were many snippets, but the one that has stayed with me the most is: “If you don’t hire the right people, we can never make anything out of them."

One of the biggest keys to success in hiring is understanding the culture of your company and finding people who fit that culture. I have encountered many candidates who had plenty of experience and knowledge, but just not the right personality. If we brought that person in, we would be doing ourselves - and that person - a disservice (and this is the service industry after all).

The environment during an interview is important to keep in mind. We all have to remember that every potential team member is also a potential guest. Even if they aren’t the right fit for an employee, they are still the right fit for a guest. We try to make everyone feel welcome and warm; it is hospitality no matter what the outcome might be.

I have highlighted key aspects of this nuanced practice in the following five points. Remember, there was a lot more in the stockpot when I began. And, I am not going to give you all my secrets because then all of my future candidates would have a leg up on me.
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Filed under: 5@5 • Restaurants • Sean Brock • Service • Think


No-show for your reservation? Shame on you!
April 3rd, 2013
12:45 PM ET
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When it comes to putting your money where your mouth is, Los Angeles restaurant Red Medicine takes the old adage quite literally. On March 13, the restaurant dealt with that evening's reservation no-shows in a very unique way: by calling out the delinquent diners by name via their official Twitter account.

The outspoken dining spot took flak for their transmission almost instantly, but they also gained some praise. "These so called 'customers' could have the decency to cancel their res instead of no showing. Empty seats cost $$$," a New Jersey restaurant tweeted in return.
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Autism, dining out and a side of kindness
April 1st, 2013
03:00 PM ET
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Things are not always as they appear to be. Our recent story "The waitress, the autistic girl and the broken hamburger" shared the experiences of Anna Kaye MacLean, a young woman who was deeply touched by the kindness of a Chili's server to her seven-year-old sister Arianna, who has autism.

While many people interpret Arianna's behavior - sometimes involving violent tantrums and grunting - as uncontrolled brattiness, her older sister will take the time to explain the condition if asked. Occasionally, fellow restaurant patrons will ask to be moved to other tables, give dirty looks, or criticize MacLean's handling of the situation. While the family has never been asked to leave a restaurant, they're keenly aware of other patrons' comfort and will leave of their own accord.

Scenes like this play out in public every day, as evidenced by the over 650 comments that poured in when we posted the story. In observance of National Autism Awareness Month and April 2, World Autism Awareness Day, we're sharing insight from some of our commenters who have experience weathering the minefield that is a restaurant meal.
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The waitress, the autistic girl and the broken hamburger
March 26th, 2013
08:00 PM ET
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Last Sunday was just an average morning for Anna Kaye MacLean. Her sister, 7-year-old Arianna, had slept over at her house the night before and seemed to have woken up in a good mood - which is not always a given for a child with autism.

After determining that Arianna’s mood was stable enough for a day of fun activities outside the home, MacLean and her husband decided to take Arianna out to lunch, with a bonus visit to the Easter Bunny afterward. They decided to eat lunch at the Chili’s Bar and Grill in Midvale, Utah, where a beautiful thing happened - and went viral.
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Filed under: Kids in Restaurants • News • Restaurants • Service


Sushi hotspot fined for labor violations
March 14th, 2013
05:30 PM ET
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Protestors have taken to the streets of Beverly Hills accusing Urasawa, one of the country’s most exclusive and expensive restaurants, of theft. The victims however, are not the well-heeled patrons but are instead the servers and kitchen staff who were cheated out of compensation.

Urasawa, a world renowned Japanese restaurant, has been ordered to pay fines and back wages because it failed to pay overtime or provide breaks to employees.
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Filed under: Food Politics • Labor Issues • Restaurants • Service • Tipping


March 8th, 2013
11:15 AM ET
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The term 'nanny state' can be heard echoing throughout New York City as the ban on large size sugary soft drink goes into effect next week.

Some businesses are figuring out ways to work around the ban.


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