Can a person learn the art of hospitality?
That’s the question the organizers of the first Welcome Conference want to pose to participants both within and outside the restaurant industry. This sold-out, service-focused event will be held in New York City on June 17, and the team behind it hopes their message will spread.
“Service is black and white, hospitality is color,” says Will Guidara, one of the organizers. He’s the co-owner and restaurateur of Eleven Madison Park and The NoMad in New York; the former most recently earned the No. 4 spot on San Pellegrino’s notably buzzworthy World’s 50 Best Restaurants List.
What he’s talking about is the somewhat recent trend of restaurants extending beyond traditional service and taking extra measures - like Googling guests or handling special occasions - to make their diners feel like active and unique participants in their own experience.