To much of the restaurant-going world, chefs seem to have exchanged “the customer is always right” with another saying: “No substitutions.” Seeing those two words at the bottom of a menu can sour the mood, if not your palate, before you’ve even taken the first bite. It’s a needlessly pre-emptive, passive-aggressive kind of note. Imagine if a hotel contract stated: “Don’t even think about asking us if you can stay in your room past noon.” It’s one thing to have a policy and quite another to deny a request before it’s even been made.
And yet, the increasingly ubiquitous no-substitutions policy is a reaction to customer demands run amok. But rather than choose a side, I think there’s a middle ground - a set of rules that, if followed by both restaurant owners and patrons alike, could benefit everyone. First, let’s take a close look at where each side is coming from.
Editor's note: The Southern Foodways Alliance delves deep in the history, tradition, heroes and plain old deliciousness of Southern food. Today's contributor, Virginia Willis, is the author of cookbooks "Bon Appétit, Y’all" and "Basic to Brilliant, Y’all." She is a contributing editor to Southern Living and a frequent contributor to Taste of the South. She also wrote Eatocracy's most-commented post of all time.
In this series for the Southern Foodways Alliance, I'm examining iconic Southern foods that so completely belong to summer that if you haven’t relished them before Labor Day, you should consider yourself deprived of the entire season. My plan is to share a little history and a few recipes that I hope you will enjoy.
This week, I’m finishing up with a recipe for a barbecued pork butt, sharing a bit of history and a practical recipe for those who want to go low and slow, but don’t have the time or patience for a professional Memphis-in-May competition pace.