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The Dude Abides...
The article reporting about the twitter incident actually raises several good questions about whether it is ok to effectively spy on what a person says online and kick them out of, or ban them from, a restaurant. After all, isn't it the restaurant's right to refuse service to anyone for any reason?
But it also sort of raises the issue of how much influence one person can have online. Considering that all of us "normal" people now have a platform with which we could potentially reach hundreds to thousands of people, we have to start taking responsibility for what we are saying. It's an issue more public figures, namely musicians, have had to deal with forever. You're entitled to your opinions, but is it ok to share them with hundreds of devoted followers, when it could have serious consequences attached? I think we're reaching a time when internet etiquette is becoming more and more important.
In this case, though, I think the restaurant in question did themselves a lot more damage than if they had just let the matter pass, or called her out on her insensitive comment online. By kicking her out, it paints the restaurant as intolerant and unwelcome to those who might share their experience online. Who really wants to eat in a place that might be inclined to kick you out mid-meal or mid-drink if you post the wrong thing about them. And if you wait until your meal is finished, then what about if you decide to come back later? Are they going to pull your user pic, and ban you from coming in the doors again? While we have to accept that we have a greater responsibility for what we say online, restaurants are going to have to learn to grow thicker skins and get more creative with marketing.
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