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We were seated and our drink order was taken and brought out by the hostess. Food order was taken by the waitress. Food brought by the hostess and she asked if we needed anything else...bill by the tipless waitress. Our friend who worked there delivered the hostess a very big surprising tip!
Tripping wet from a sale 12 waitresses went to lunch we looked terrible. food was great but service. Its one thing when you make a mistake or spill something on someone. People make mistakes its ok but be humble and apologize. If service is poor I leave a 5 to 10% and leave a nice note what I think yhey should work on. You have to train them some how. Next time they will think about what could have been better. If the food was terrible and service was great 20 to 30%. As a rule I make my customers feel right at home. They keep coming back
We former restaurant employees (front & back of house) and always tip big. All but once, at Shuckers in Woods Hole (Falmouth MA) and it was a combination of poor service and BAD management & bad lobster. We had visited Shuckers well over 100 times in the many years since it opened and the food and service was always great, with good being the worst it ever was. Then it happen. We went one night and one of our party ordered the Boiled Lobster. It is the Cape this should be good. But when the lobster was cracked, it was empty, no meat, strange but it happens and a good restaurant will quickly replace the dinner. However the waitress was no where to be found. When we checked at the bar the said she would come right over. When we checked agaian and told them of the lobster they again said she would be right over. Mind you it was a slow night for the restaurant. Finally when she came and we explained the situation she took the lobster and said she would speak with the manager. When she returned some time later, long after the rest of the party was finishing dinner, she informed us the manager said it was such a long time since the lobster had been delivered he would not do a thing for us as he was sure we ate the lobster and wanted another. Not the case. We paid the check in full (we had children with us and did not want the police involved) and let the waitress know how disapointed we were, that if she had been more attentive and had a better boss we all would be happier but if she wanted a tip she needed to work it out with the manager to credit the lobster dinner. It is such a shame, it was always a great place to go, now we not only do not reccomend it we tell people to stay away and that was 3 years ago. It is to bad the manager could not see that a less than $30 dinner could cost such bad PR.
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